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Returns

OUR RETURN POLICY

We do not offer refunds on sale items. Sale items can be exchanged for an item of the same or greater value. All products should be returned new, unused and with all the garment tags & labels still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer at the customers expense.

All products returned should have a RMA number. Unidentified returns may be returned to the sender.

HOW TO RETURN A PRODUCT

Contact customerservices@bobobacchus.com within 7 days of receiving your order and request a RMA Number (Returns Merchandise Authorisation Number). Complete the Returns Form included in your order and include it with your returned product.

Products should be returned within 7 days of receiving your RMA number, they should be carefully packed and returned in their original packaging to ensure a full refund or exchange. All products must be returned via recorded delivery - returns sent in any other way may not be credited. You will be notified by email once your return has been received and processed - this may take up to 28 days.

EXCHANGES

If you wish to exchange the product purchased simply specify the new product you require at the time of requesting your RMA number. The product will then be dispatched to you on receipt of your return and, if necessary, the balance payment, has been received or refunded. If we don't have the required product in stock you can request to be added to our waiting list and notified once the product is back in stock.

LATE RETURNS

Products should be received by BOBO BACCHUS within 7 days of the date of your RMA request. Returns outside this time frame may be accepted at the discretion of BOBO BACCHUS and may only be refunded as a credit note. Please note that RMA numbers requested after 7 days will be granted at our discretion.

FAULTY PRODUCTS

Products are classified as faulty if they are received damaged or where a manufacturing fault occurs within three months of purchase. Please note that products that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty product please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible and in the first instance, we offer to repair faulty products.

REFUNDS

Refunds will be made to the same method of payment that was used to purchase. Refunds outside the UK will be refunded excluding taxes and duties incurred.