Shopping Bag

Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the dresses, and other items (Products) listed on our website www.bobobacchus.com (our site) to you.

Please read these terms and conditions carefully and make sure that you understand them before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

These terms and conditions may be changed by us at any time without further notice to you.

INFORMATION ABOUT US

We operate the website www.bobobacchus.com. We are Bobo Bacchus Limited, a company registered in England and Wales under company number 8878179 and with our registered office at 4 Heath Square, Boltro Road, Haywards Heath, West Sussex. RH16 1BL. Our VAT registration number is 187036492.

PRICES AND PAYMENTS

Product prices, offers and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation. Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect. In the event of pricing errors, customers will be notified and can choose a refund or exchange. BoBo Bacchus reserves the right to cancel any orders and refund the amount paid for goods.

PAYMENT ACCEPTED

BoBo Bacchus processes card payments through a third party payment system called Stripe. All transactions are secure and encrypted and we never store your credit card information. Payment information is also governed by Stripes privacy policy. All major credit and debit cards are accepted: American Express, Visa, Mastercard, Visa Debit/Electron, Switch/Maestro and Solo. Payment will be debited from your account once the order has been processed and authorised by your card-issuer. You will be notified by email if your card has not been accepted for any reason. We are not liable for any delay or non-delivery of your order in the case of non-authorisation. The monies will be refunded as soon as reasonably possible should your order not be able to be met.

YOUR RIGHT OF CANCELLATION

Under the Consumer Protection (Distance Selling) Regulations 2000 (DSR’s), you have the right to cancel the contract at any time up to the end of seven working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays in the United Kingdom.

To exercise your right of cancellation, you must give written notice to BOBO BACCHUS by email, at the email address supplied in our Contact Us section on the site, giving details of the goods ordered and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been delivered to you, you must return the goods to BOBO BACCHUS at your own cost, in unused and otherwise re-saleable condition. The goods must be returned to the address shown in our Contact Us section on the site together with the completed returns form. You must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit.

Once you have notified BOBO BACCHUS that you are cancelling the contract, BOBO BACCHUS will refund or re-credit you within 28 days of receiving the returned goods, for any sum that has been paid by you or debited from your credit card for the goods.

If you do not return the goods as required, BOBO BACCHUS may charge you for the direct costs of recovering the goods.

You do not have the right to cancel the contract if the order is for goods which are specially designed for you, or which have been amended, modified or customised in accordance with your instructions.

For all other returns, please read returns policy on the ‘Returns’ section. This does not affect your statutory rights as a consumer. All refunds will be made in the same currency as the related purchase. BOBO BACCHUS will not be liable for any loss this may cause due to fluctuations in exchange rates or any other related reason causing the value of the refund to be less than the sum originally paid.

INTELLECTUAL PROPERTY RIGHTS

BOBO BACCHUS owns all intellectual property (including without limitation the BOBO BACCHUS name, trademarks (registered and unregistered), all copyright and designs, logos and images) in the goods produced by BOBO BACCHUS and displayed on the Site and in its catalogues. No third party, except as expressly permitted in writing by BOBO BACCHUS shall have any rights to use any of BOBO BACCHUS intellectual property. All of these rights are protected by registration and/or applicabale laws. All of BOBO BACCHUS’ rights against any third party who uses them without express consent are expressly reserved.

PROMOTION CODES

Promotion codes are not to be used in conjunction with any other offer or sale. The Site allows for the transaction to be made but we may contact you to pay the balance before sending your goods.